Newcastle & The Greater Hunter Valley Region
Professional Carpet,
Rug & Hard Floor
Cleaning Solutions.
Premium cleaning and restoration services for homes and businesses throughout Newcastle and the Greater Hunter Valley. IICRC certified — delivering superior results with the most advanced commercial equipment available.
10,000+
Jobs Completed
98%
Would Recommend Us
35 yrs
In Your Community
0
Harsh Chemicals Used
What We Do
Our Services
From routine carpet maintenance to emergency water restoration — we handle every cleaning and restoration challenge with professional-grade equipment and certified technicians.
Carpet Cleaning
From low-moisture dry cleaning to hot water extraction, our certified technicians restore your carpets to their original beauty — safely lifting soil, stains, and allergens without harsh chemicals. We tailor the method to your fibre so wool, synthetic, and loop-pile carpets each get the right treatment.
Rug Cleaning
Rugs deserve specialist care — many are delicate, with unstable dyes and natural fibres that demand a different process to wall-to-wall carpet. We inspect each rug's fibre and construction, then clean onsite or offsite with pickup and delivery for Persian, oriental, and valuable pieces.
Upholstery & Mattress Cleaning
Lounges, dining chairs, and mattresses trap dust mites, allergens, and body oils. Our fabric-safe process cleans deep, sanitises, and deodorises — extending the life of your furniture and creating a healthier place to sit and sleep.
Hard Floor Cleaning
Tile and grout hide years of soil that mopping can't reach. Our rotary scrubbing and extraction system restores the original colour of grout lines, lifts ground-in dirt from vinyl, and seals the surface to keep it cleaner for longer.
Pest Control
From general pest sprays to targeted German cockroach treatments, flea and rodent control, and termite inspections — our licensed technicians protect your property with family- and pet-safe products and a focus on long-term prevention, not just a quick spray.
End of Lease / Bond Services
End-of-lease and bond services tailored to the standard required by your lease and the real estate agent — professional carpet cleaning with stain and odour treatment, pest control where required, and deep cleaning of kitchens, bathrooms and surfaces. One trusted provider manages the entire process, with documented receipts to support your bond return.
- End-of-Lease Carpet Cleaning
- Bond Clean Guarantee
- Pet Treatment & Odour Removal
- Pest Control for Bond Return
- End of Lease Deep Cleaning
Restoration Services
When water, fire, or mould causes damage, fast action makes the difference between recovery and total loss. Our IICRC-certified team responds 24/7 with extraction, structural drying, mould remediation, and full documentation for your insurer.
Assessment & Reports
When you need to prove damage for an insurance claim or a dispute, our IICRC-compliant inspection reports give you the documentation to back it up. We provide initial assessments, moisture mapping, and follow-up reports with clear, defensible findings.
Why Choose Us
One Trusted Provider
For Every Cleaning & Restoration Need
From routine carpet and rug care to upholstery, hard floors, pest control, end-of-lease deep cleaning and emergency restoration — Custom Dry brings the same certified, careful, professional standard to every service, so you deal with one team for your entire home or business.
Client Stories
Trusted by Discerning Homeowners
"We dealt with Adam & Lucas from Chemdry, who were professional & kind to deal with. The stains & smells in our carpet are now gone and have not returned. They did a wonderful job & will definitely be using their services again."
Zoe Joy
11 months ago
"My carpets looked better than when I moved into my apartment 2 years ago. Ramon even got rid of the rust marks which had been there before me. Will recommend them to anyone looking for a professional carpet cleaner."
J. Bennett
Newcastle East · Website Testimonial
"I had my mum's lounge cleaned which had cat urine and smelled bad. I will have to say that the urine stains disappeared in front of my eyes while I was watching it. The lounge smells and feels so fresh and clean. Highly recommend them. Thank you Custom Dry."
L. Smith
East Maitland · Website Testimonial
Service Area
We Come To You
Covering Newcastle, Lake Macquarie, Hunter Valley, Maitland, and Port Stephens — our mobile teams serve over 180 suburbs across the Greater Hunter region. Expand a region below to explore your suburb.
Please note: minimum service charges apply to Zone 2 service areas, and service area surcharges apply to Zone 3 service areas.
Don't see your suburb? Contact us — we may still be able to serve you.
Free In-Home Assessment
A trained specialist visits your home, assesses the job in person, and provides a clear, written quote with no hidden fees — ever.
Appointments That Suit You
Morning, afternoon, evening, or weekend — we work around your schedule. Emergency water damage response available 24 hours a day.
Quick-jump to region pages:
Smart Savings
Bundles & Savings
The more full eligible services you bundle into a single booking, the more you save. Stack your services and watch your automatic discount grow — up to $300 off.
Bundle Savings
1 service
$30
off
2 services
$100
off
3 services
$150
off
4 services
$200
off
5+ services
$300
off
Ready to build your bundle and see your savings?
Knowledge Center
Resources, Tools &
Blog Articles
Access comprehensive guides, maintenance tips, and interactive tools to help you care for your surfaces and plan your services.
Care & Maintenance Guides
Learn how to properly care for and maintain your carpets, rugs, upholstery, and hard floors between professional cleanings.
Information Guides
Discover industry insights, cleaning methods, stain removal tips, and best practices for different surface types and materials.
Tools & Calculators
Estimate your cleaning costs, calculate room sizes, and explore our interactive tools designed to help you plan your services.
Blog Articles
Practical insights, how-to guides and field notes from our technicians on carpet, rug, upholstery, hard floor and restoration care.
Need help planning your next service?
FAQ
Frequently Asked Questions
Free Quote & Assessment
READY TO RESTORE?
Answer a few quick questions and get a detailed, itemised estimate tailored to your property — with live pricing and no obligation.
Contact Information
Business Hours
No obligation, ever.We'll assess your needs and provide a clear written quote before any work begins. No pressure, no hidden fees.