Soot is acidic and continues to etch and stain surfaces after the fire is out. Dry soot must be removed before any wet cleaning, or it is driven deeper and sets. Professional soot cleaning uses the correct dry and wet methods for the soot type, then treats smoke odour. Some severely charred surfaces cannot be restored. An assessment determines what can be saved before work begins.
Quick Answer
Soot is acidic and continues to etch and stain surfaces after the fire is out. Dry soot must be removed before any wet cleaning, or it is driven deeper and sets. Professional soot cleaning uses the correct dry and wet methods for the soot type, then treats smoke odour. Some severely charred surfaces cannot be restored. An assessment determines what can be saved before work begins.
Kitchen fires, electrical fires, heater fires and larger structural fires. Soot type — dry, wet or protein — determines the cleaning method.
Many surfaces can be restored. Severely charred or heat-damaged surfaces may need replacement.
Black or yellow powder on surfaces, smearing when wiped, smoke smell, or blackening around ceilings and corners.
Wiping soot with the wrong product smears and sets it. Professional dry soot removal followed by targeted cleaning is far more effective.
Soot is removed and odour greatly reduced. Heavy or long-term smoke may need multiple treatments and whole-structure cleaning.
Assess soot type and extent
Remove dry soot with appropriate methods
Clean walls, ceilings, carpet and contents
Treat smoke odour with appropriate methods
Clean and deodorise HVAC and soft contents
Final inspection and odour check
We provide this service across the Newcastle and Hunter region:
Yes, with the correct dry and wet methods for the soot type. Incorrect cleaning can set stains.
Wiping smears soot and drives it into surfaces, setting the stain. Dry removal first is essential.
Many policies cover fire and smoke damage. We document the work to support your claim.
Quickly — acidic soot continues to damage surfaces over time.
Smoke Damage Cleaning
Smoke and soot damage continues after the fire is out — acidic soot etches surfaces and smoke odour penetrates porous materials including carpet, upholstery and walls. Professional smoke damage cleaning removes dry soot before it is driven deeper, then treats odour with appropriate methods. Some severely heat-damaged contents cannot be restored. An assessment determines what can be saved before work begins.
Read moreCarpet Odour Removal
Carpet odours come from different sources — pet urine, smoke, mould, food, spills trapped in the backing, or moisture. Masking with fragrance does not remove the cause. Professional odour removal identifies the source, treats the affected layers and neutralises the odour compounds. Where the source is in the underlay or subfloor, that layer must be treated or replaced for a lasting result.
Read moreFlooded Carpet
Flooded carpet needs fast action. The first 24–48 hours decide whether the carpet and underlay can be saved and whether mould will develop. Professional response extracts the water, lifts the carpet to dry the underlay and subfloor, and uses drying equipment and moisture monitoring. If the water was contaminated (sewage or stormwater), replacement is often safer than cleaning. Call for emergency response immediately.
Read moreWall Mould Treatment
Wall mould grows when moisture enters from leaks, condensation or rising damp and meets organic material on the surface. Treatment must remove the moisture source, dry the wall and treat the mould. Bleach and surface sprays do not reach mould within porous wall materials. Professional treatment dries, treats and removes contaminated material where required. Mould remediation reduces growth but cannot guarantee the space stays mould-free if the moisture source is not fixed.
Read moreFree Resources
Explore our expert guides, calculators and tools to learn more and plan your next step.